Return Policy Page

Return and Refund Policy

Connect Rwanda Tour & Travel Ltd., which operates the online storefront https://fineeshops.com/, appreciates your recent purchase.

1. We offer a 100% money-back guarantee on all purchases made on https://fineeshops.com/ to protect your financial security.

2. If your order doesn’t match with the product description you purchased from us, we will refund your money. It is straightforward; no questions are posed.

 3. If a product arrives broken or damaged, you are entitled to a full refund or an exchange, depending on your preference.

 4. Requests for returns and refunds are only accepted for products with manufacturing problems.

 5. When you return goods, we are not liable if the shipment is delayed or lost in transit.

 6. Only refund requests made within seven business days after receiving the product will be honored. 7. The product must be returned to the following address within three days:

  • Fine E-Shops

  • Address: Chic Building, KN2 Ave, Kigali.

  • Phone Number: (+250) 788350222

 8. You are eligible for a full refund within seven (7) business days of our receiving your returned item.

 9. Before beginning refund requests, we advise our valued clients to first test the product and fix any performance concerns with our online experts. 

10. Any item returned for a refund must be unworn/unused and in the same condition as when you received it, with all tags attached.

 11. If you have any questions about returns or refunds or would like to seek a refund, please email us at the following address: 

 -Kigali/Rwanda 

 - (+250) 788350222 

 -info@fineeshop.com